Every Coollectos order ships tracked. Here is how to follow it from our shelf to your door.

How to track your parcel

As soon as your order leaves us we email you a shipping confirmation with a tracking number. Click the link in that email, or paste the number into the carrier's website, to see where the parcel is.

If you cannot find the email, check your spam or promotions folder first - shipping notifications are often filed there.

Order status in your account

If you checked out with an account, sign in and open Orders to see the current status of every order you have placed, along with its tracking number.

Ordered as a guest? Use the link in your original order confirmation email, or email us and we will look it up for you.

When does the tracking number start working?

A tracking number is created the moment we print the label, but it can take up to 24 hours to show movement while the carrier scans the parcel into its network. If your number shows nothing on day one, that is normal - check again the following day.

Expected delivery times

• Dispatch: 1-2 business days after you order
• Transit: 3-7 business days, depending on your location

Orders placed on weekends or public holidays are processed the next business day. Carrier estimates are not guarantees, and severe weather or peak periods can add time.

Parcel not moving, or missing?

If tracking has not updated for 7 business days, contact us with your order number and we will open an investigation with the carrier.

If tracking says delivered but you do not have the parcel, check with neighbours and around the property first, then contact us within 48 hours so we can act quickly.

Questions

Email lilweed4206917@gmail.com with your order number and we will chase it up for you.