Shipping policy

Where we ship

Coollectos ships within the United States only, including Alaska, Hawaii and US territories. We do not currently ship internationally.

Shipping cost

$9.99 flat rate on every order, regardless of size or value. One simple price - no surprises at checkout.

Processing time

Orders are packed and dispatched within 1-2 business days. Orders placed on weekends or public holidays are processed the next business day.

Delivery time

Once shipped, most orders arrive within 3-7 business days depending on your location. Delivery estimates are provided by the carrier and are not guaranteed.

Tracking

Every order ships tracked. You will receive a tracking number by email as soon as your parcel leaves us.

Packaging and insurance

Collectibles are packed to survive transit: graded slabs are secured against movement, and sealed product is protected against crushing at the corners and edges. High-value orders ship insured and may require a signature on delivery.

Lost or damaged parcels

If your parcel arrives damaged, photograph the packaging before opening it fully and contact us within 48 hours of delivery. If tracking shows no movement for 7 business days, contact us and we will open an investigation with the carrier.

Incorrect addresses

Please check your shipping address at checkout. We are not able to reroute a parcel once it has shipped, and packages returned to us due to an incorrect address will be reshipped at the customer's expense.

Questions

Email lilweed4206917@gmail.com.